Privacy Policy

1. Information We Collect

We collect information necessary to provide and improve our services:

• Account Information: Name, email address, phone number, billing address, and payment information
• Technical Information: IP addresses, device information, browser type, and service usage data
• Service Data: Information you store, transmit, or process using our services
• Communications: Support requests, emails, and other correspondence with us

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to support requests and provide customer service
• Monitor and analyze usage patterns and trends
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information:

• With Your Consent: When you direct us to share specific information
• Service Providers: Third-party vendors who perform services on our behalf (payment processing, infrastructure providers)
• Legal Requirements: When required by law, court order, or to protect rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, access controls, and security monitoring. However, no method of transmission or storage is 100% secure. You are responsible for maintaining the security of your account credentials.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account closure as required by law or for legitimate business purposes such as fraud prevention and dispute resolution.

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Object to or restrict certain processing of your information
• Export your data in a portable format

To exercise these rights, contact us at info@performancecloud.net.

7. Cookies and Tracking

We use cookies and similar technologies to provide functionality, analyze usage, and improve our services. You can control cookie settings through your browser preferences. Disabling cookies may limit certain service features.

8. HIPAA Compliance

For customers using our HIPAA-compliant hosting services, we maintain appropriate technical, physical, and administrative safeguards as required by HIPAA regulations. Business Associate Agreements are available upon request for covered entities.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

10. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. We implement appropriate safeguards to protect information transferred internationally.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or account notification. Continued use of services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

Performance Cloud LLC

Email: info@performancecloud.net